Pathetic & *********** Service Delivery

Its sad to be forced into a relationship with an *********** organisation. The move of Alexander Forbes Insurance being sold to Momentum Short Insurance is getting us as customers pay a price for Momentum's incompetence and poor service delivery, let alone not having correct customer details on their system. How pathetic can service be to take more than 2 days to assist for a leaking geyser? Could it be a wake up call to move on to the next insurer, especially if I never chose this provider? I really miss Alexander Forbes Insurance and call on Momentum Insurance to pull up their socks.