Pathetic **********

<p>My elderly mother was involved in a traumatic car accident,upon submitting her claim which was one painful experience after waiting weeks for an assessor to come and being sent from pillar to post with the claims process she was eventually sent the settlement quite which she signed stating the settlement amount that would be paid which was the insured value. Few days later a chunk of the amount is deposited into her account. Upon enquiry very rude consultants who clearly know nothing about customer service or even their own company policy rudely explains that she was paid the insured value which is less than the the supposed retail value she had signed for which was not the case. Some rude Sheldon who was dealing the claim confirms this not knowing that she had signed for the insured value which they claim to have paid out. Luckily my mother managed to get a new vehicle which she insured with a different company who understands the value and worth of clients. Someone better make contact with me as we will be taking legal action, they will learn not to take advantage of old people least of all my mother. </p>