Pathetic experience with Momentum Insure

If there was a zero or negative rating I would have done so, that's what they deserve.

I'm extremely dissatisfied with the pathetic service I received from Momentum Insure. Unfortunately, my experience was ruined by POOR communication, lack of empathy, and incompetence.

On the 4th of April 2024 we submitted a claim for a burglary which left us traumatized and a vandalised home. To date, this matter has not been fully resolved, how pathetic is that.

We have are dealing with a gentleman called Zavia and all that he is serving us with his manager is; - Delayed or no responses to queries - Unhelpful and unresponsive customer service representatives - Unwillingness to assist with resolving issues - Subpar workmanship on repairs of electronics, imagine joining two cables together and put a tape. That's compliance negligence which can cause danger and harm.

As a customer, I expect a certain level of service, especially from a reputable insurance provider like Momentum. Sadly, my experience fell beyond short of expectations.

Even their complaints department just doesn't care, neither did they call or email after we had sent an official complaint, after numerous attempts to get this matter resolved

Unless significant improvements are made, I would not recommend Momentum Insure to others. There are better options available that prioritize customer satisfaction and deliver on promises.