Pathetic customer service from Momentum insure - Springfield Panel & Paint

My vehicle was damaged by the recent storm l, I put my claim through and Mr Mpho Moumakwe was assigned to be my claims consultant - who never called me just sent 2 emails

I had an issue with the repairer and complained to Mpho and got no reply, I then sent a series of emails to him complaining about the lack of communication I’ve been receiving, still no reply. I then called him to see what was going on, he Just said my emails were referred and he’d Call back, Another week gone by and another series of emails sent still no reply from Mpho, I then get a call from a guy named Jacob same story went down, I complained to him & I was told I’d get feedback the same day but still, nothing from my insurer, Momentum (a company who we trusting to insure our vehicles) On my emails I’ve been requested for managements contact details but have been ignored on every email it’s as if he never read it

I then get an email from him saying the repairer contacted me a week ago to fetch my car(This is a lie from the repairer Springfield Panel & Paint) , that’s same day a week ago I called Mpho and was Told by him that he’d call the repairer and give me feedback, if he had done that the repairer would have mentioned that my car was ready for pick up, but a week went by and I never hear from Mpho even thou email were being sent to him.

I’ve finally got my vehicle back from the worst panel beaters in Durban, South Africa even, and now thinking of changing my insurer in fear of this happening again in the future.

If anyone from Momentum does happen to see this, please contact me to see the list & content of emails I’ve been sending to this claims consultant Mpho Moumakwe and you tell me if this how clients are to be treated, ignored as if we don’t exist but still take our money every month