SP
Suni P
1 reviews | Active since Apr 2011
09 Feb 2021, 20:14
Pathetic customer service!
So I am on HelloPeter platform to vent about Momentum's pathetic service, again. I started my call to Momentum around 14h25 today, ended around 15h10...after 7 people (2 people that I was transferred to were non-Momentum people, how did that happen!!!!!!!), get my call dropped whilst being transferred by the agent called Jane, I of course get shut down for service as it was not an emergency; understandable! But this is truly horrific customer service, to get transferred to 4 people, two non-Momentum, call again, agent drops the call, i call 3rd time...really?
I will like to cancel my policy with you. Please contact me urgently.
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
09 Feb 2021, 20:22Good evening S.
This is not the kind of service we would like to deliver to you. Please allow us an opportunity to contact you tomorrow morning and address your concerns.
Kind Regards
Qhakazile
This is not the kind of service we would like to deliver to you. Please allow us an opportunity to contact you tomorrow morning and address your concerns.
Kind Regards
Qhakazile
Momentum Insure's reply09 Feb 2021, 20:22
Official
Good evening S.
This is not the kind of service we would like to deliver to you. Please allow us an opportunity to contact you tomorrow morning and address your concerns.
Kind Regards
Qhakazile
This is not the kind of service we would like to deliver to you. Please allow us an opportunity to contact you tomorrow morning and address your concerns.
Kind Regards
Qhakazile
SP
Suni P's updateReviewer Update
11 Feb 2021, 11:23hi there, I am still waiting for an agent to contact me to cancel my policy with Momentum please!!
SP
Suni P's update11 Feb 2021, 11:23
Reviewer Update
hi there, I am still waiting for an agent to contact me to cancel my policy with Momentum please!!