Pathetic Customer Service

<p>Our TV was replaced through insurance by a retailer of their choice which is in another town i must add. We were told if we had any issues that we were to liaise with insurance directly. We are having issues with the USB port and would like to know if this must be sent back ( what an inconvienace as we are in ELS and the TV is from BFN so one can only then wonder how long we then have to sit without a TV.... AGAIN!) or if it can be seen to locally. Two weeks ago we sent and email, and still no feedback! Its seems now days customer service does not exist. Pathetic that one needs to beg for assitance! </p>