Pathetic Customer service

I have submitted a claim on the 24th of February 2016, and till today, haven't received a phone call from the assessor to arrange a time to view the damage to my vehicle. I have advised Sabi Rankoe via email on the 29th of February 2016, whereby I haven't received any contact as yet, and haven't received any feedback on assisting me. I would like to know why I am I paying an exorbitant premium each month and when it comes to using my insurance what I pay for, I don't get any customer service. Absolutely pathetic, Alexander Forbes customer service is non existing. After being a client since 2001, think I should change.