Pathetic Claims Service

My wife and I were in an accident on the 17/06/2015 which was a Friday. I lodged a claim the same day and was told that they will work on the claim on Monday. Monday came and passed even Tuesday passed and nobody bothered to contact me. I finally made contact and was told that the vehicle was still not assessed due to the fact that they cannot find it !!!! So I now called the towing company and they gave me an address where the vehicle was and I sent the address to Momentum. on Thursday the vehicle was still not uplifted and the excuse now was that they are waiting for an invoice. So I called the towing company and got the invoice which I emailed to Momentum. <br> <br> Today exactly a week later Momentum has now appointed an assessor and I was told that it will take an additional week before he gives his report !! WHAT THE **** ?? first of all I had to do all the work as between SMD and the claims consultant NOTHING was done. Now you expect me to wait another week for another person to sit around scratching his ass ? <br> <br> I will be asking your CEO for a paycheck at the end of the month for doing your JOB for you!!!! I expect an answer asap !!!!