Pathetic Call Centre - again Momentum

Item: Momentum Insure
Rating: 1
Author: Briony G

I did not choose this company - instead my policy with Mercedes was sold to them. I have been trying to log a claim since the 2 of March. Despite emails and calls (all more than 20 mintues) and leaving messages - I have been unable to log my claim. I have left messages, still not response! Despite at least 20 calls - I have not received a call back.

Helpful (0)

Replies (2)

Momentum Insure's replyOfficial

14 Mar 2023, 13:12

Good day Briony .
Thank you for reaching out to us. Please provide us with the policy number.
Kind regards
Qhakazile

Momentum Insure's reply14 Mar 2023, 13:12

Official

Good day Briony .
Thank you for reaching out to us. Please provide us with the policy number.
Kind regards
Qhakazile

Briony G's updateReviewer Update

24 Mar 2023, 08:24

I was finally able to register my claim ( CP583873MP ). First - an excess was loaded on the system of the total amount of the claim. Another hour on the phone.... only to be told my excess not suddenly has a 'voluntary portion' that is new and not agreed to by me. The 'clerical' error of the R28k excess has still not be sorted out more than a week later.
Jimmy Skosana is absolutely useless and has now stopped responding to my mails.

Briony G's update24 Mar 2023, 08:24

Reviewer Update