Pathetic Call Centre

I called Alexander Forbes yesterday and was transferred from Pretoria Branch to Sandton and spoke to numerous of consultants and could not be assisted with confirming previous insurance for a client.<br> I called again today and was transferred to a lady named Lorraine who answers and keeps quiet and the minute I greet she laughs.<br> She then get a colleague to assist as she cannot access the policy only for the guy to tell me that it is a broker policy and he will transfer me to the broker.<br> This is really disgusting service as I myself an a call centre agent and their telephone skills alone is pathetic.