Pathetic and unacceptable service

I am appalled by the pathetic service I have received. The staff in this institution are absolutely *********** and lack communication skills. They have very minimal care for their clients. I went through a very traumatic accident and my vehicle had to be written off. I had put in a claim on the 15th of May, it has been almost 4 weeks and I have received no update from the Non Drivable Claims department in Centurion. I keep attempting to call and email the agent that is responsible for my claim and I am told that they will “ call me back “ but they never do, nor do they respond to my emails. It is absolutely disgusting that such a big corporate company can be so unprofessional. The whole point of having insurance for your vehicle is so that you can make life easier for yourself in the unfortunate event of an accident but I am sad to say that this company has made things even more difficult, after this I will be cancelling my policy and taking my business elsewhere. Congratulations Momentum Insure, you have lost a client.