JR
John R
1 reviews | Active since May 2010
03 Feb 2021, 07:21
Pathetic and shocking service delivery.
Since Momentum has taken over Alexander Forbes the service is pathetic for lack of a better word. Since last Friday I have to continuosly follow up with Momentum regarding my claim to no avail. Each time I call I am advised that someone will call me back. Guess what, I am still waiting.....shocking to say the least. One would have thought the service would improve since Momentum took over but one was wrong. My policy number is ***-2 and my tel no is ***. I sincerely hope someone will have the decency to attend to me as a client.
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Momentum Insure's replyOfficial
04 Feb 2021, 09:51Good day John
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client. Please give us an opportunity to look into this matter and a team manager will contact you.
Kind Regards
Andrew
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client. Please give us an opportunity to look into this matter and a team manager will contact you.
Kind Regards
Andrew
Momentum Insure's reply04 Feb 2021, 09:51
Official
Good day John
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client. Please give us an opportunity to look into this matter and a team manager will contact you.
Kind Regards
Andrew
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client. Please give us an opportunity to look into this matter and a team manager will contact you.
Kind Regards
Andrew