TL
Thea L
1 reviews | Active since Nov 2011
13 Mar 2015, 15:05
Pathetic
Hi, I have phoned on Wednesday and queried my policy with Denise who advised that she will investigate and phone me back the next day....I am still waiting. I phoned again today and left a message with Eugene asking her to call me back - TO NO AVAIL!!! Please can Ronel Evans contact me as she and Rosanne Roelofse are the only competent people at momentum!!! Momentum are \charging"me for good insured that is not remotely that value - I DONT KNOW WHERE THEY GOT THE INSURED FIGURE FROM????"""
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Momentum Insure's replyOfficial
13 Mar 2015, 16:22Hello pygmy10,
Thank you for bringing your concerns to our attention. We apologize for having dropping the ball on our service to you.
We are pleased though that you were contacted by Denise from the client care team, who assisted with the changes on your policy and you are happy with the outcome.
Once again please accept our sincere apologies for the inconvenience.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention. We apologize for having dropping the ball on our service to you.
We are pleased though that you were contacted by Denise from the client care team, who assisted with the changes on your policy and you are happy with the outcome.
Once again please accept our sincere apologies for the inconvenience.
Kind Regards
Qhakazile
Customer Relations Team
Momentum Insure's reply13 Mar 2015, 16:22
Official
Hello pygmy10,
Thank you for bringing your concerns to our attention. We apologize for having dropping the ball on our service to you.
We are pleased though that you were contacted by Denise from the client care team, who assisted with the changes on your policy and you are happy with the outcome.
Once again please accept our sincere apologies for the inconvenience.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention. We apologize for having dropping the ball on our service to you.
We are pleased though that you were contacted by Denise from the client care team, who assisted with the changes on your policy and you are happy with the outcome.
Once again please accept our sincere apologies for the inconvenience.
Kind Regards
Qhakazile
Customer Relations Team