Pathethic Service

I am totally dissatisfied with the service that im receiving from Momentum Insure. I have a pending claim for resultant damages The company came out to assess damage on the 1st of February 2023 and to date I have had no feedback. I called 3 times and was put on hold and call then cuts of after holding for 10 minutes each time. I have a broker who just as useless and I cannot rely on him. I am seriously thinking of moving my portfolio to another company. Service is getting worse day by day.