Painful and horrible experience using Momentum Insurance

Momentum must be one of the worst insurance providers. When one makes a claim, it’s often up to the client to follow/chase after them to get the feedback. My water damage claim was submitted on the 29th December and after not hearing from Momentum for weeks I followed up with them last week and spoke to a gentleman by the name of Sifiso Nyambo - he requested I email him directly so he can fast forward the claim and again, nothing even after emailing him. With the recent storms, our home alarm system also got damaged forcing us to contact Momentum - again the claim is just hanging in the air with no one from Momentum contacting us…we remain exposed from a security perspective. I tried on Friday to contact Momentum, with no luck and tried again today and held on for 12 minutes with no luck. If Momentum give ******* service to discourage clients from claiming then they are doing a good job. I absolutely hate using them and need to find an insurance provider that is easier to deal with and processes claims.