Over 2 months to fix a car

<p>By the time momentum even reacts to this review, it will be over 2 months (if not more) since my claim was approved. Since then it’s been excuse after excuse, with momentum blaming the panel beater, asking me to join them in a teleconference with the panel beater. A panel beater whom they didn't contact me when selecting in the first place, and now expect me to get involved in quarrels with.</p> <p> </p> <p>All this time I have been asking momentum to get their panel beater to commit to a completion date, and honor that date. I was promised a completion date of the 31 August 2016, which moved to 9 September 2016, which changed to we'll give you feedback on 13 September 2016 (today). All this after many escalations from claim advisor to claim advisor.</p> <p> </p> <p>To top it off, I've insured this car for my father who is a pensioner. Now I have to keep explaining to my dad that momentum is a legit insurer, and it has to be their panel beater.</p> <p> </p> <p>I wish I had asked momentum to give me the approved claim amount so I can get the repairs done by a panel beater of my choosing, that way it wouldn’t feel like the slap in the face that it feels like now when the panel beater delays.</p> <p> </p> <p>I'm very disappointed (which is an understatement), but I guess it’s one of those experiences that you have to live, in order to learn from.</p>