IL
Ikraam L

1 reviews | Active since Apr 2022

12 Apr 2022, 12:34

Outstanding service !!!

Outstanding service received from Prince Musa of Momentum Insure. I called in to make some adjustments and to review my sum insureds under my motor section. After querying a difference to the premium quoted over the phone versus the premium in the policy emailed to me, Prince acknowledged the error which I agreed was a genuine error and I accepted his explanation. However, Prince was extremely helpful and forthcoming. He informed his manager of the error and went the extra mile to request that management review my premiums in line with what we discussed, due to his genuine error. He was true to his word and managed to get my premiums reduced even lower than what we discussed. It's a pleasure dealing with a person with his honesty and integrity and putting the customer first.

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Replies (1)
Momentum Insure
Momentum Insure's reply12 Apr 2022, 12:42
Official
Good afternoon Ikraam.
Thank you so much for sharing your experience with us. Prince delivers exceptional service and we will share your acknowledgment with him. 
Have a wonderful day!
Kind Regards
Brenda