OUTSTANDING ITEMS ON THE CLAIM - FOR ****** ITEMS DURING BURGLARY

I recently made a claim on my momentum short term insurance after a house burglary and my music system was ******.The matter was referred to the SAPS and I sent through the details of the all ****** items to Momentum on the 2nd November 2018.The claim was approved and on the 19th November 2018,the supplier chosen by Momentum contacted me regarding the claimed items but when I got to the supplier on the 21st November ,only 3 items were there and therefore had to pay the excess amount.I was under the impression that as per my claim all the items were there.I paid the excess amount however I told the supplier and even signed on the statement that the excess amount paid is under dispute as there were two items missing.I then requested a quotation of the outstanding items from the supplier,On the 22nd November 2018,I sent all the documents- for the excess payment and goods received together with the quotation for the misssing items.However the lady from Momentum(Mandisa) who was assisting me didnt even contact me regarding the outstanding items and I made contact with Momentum today and the lady who answered my call (Victoria)mentioned that matter still needs to go to management as the claim was closed.I am not happy with how this claim was handled and no courtesy at all for Momentum to contact me on the ommisison of some of the items I have claimed,and request that the 2 outstanding items be addressed accordingly.