Ouch this hurts

<p>In October 2014 My fiance had a motor vehicle accident with his landrover. In december 2014 I bought a landrover. Both are financed with MFC, and both are insured with Alexander Forbes. Alexander forbes gave instruction to MFC to write the landrover off. MFC wrote off my landrover and not my fiance's. I have sent emails to the legal and recoveries department on numerous occasions, as well as to the complaints department for both companies. I requested a copy of the correspondence sent to the bank to write this vehicle off. To date Alexander Forbes have been unable to supply this information. AT this point I cannot seem to find out who is to blame, however both companies were copied on the correspondence and neither have bothered to respond. Emails were sent on 18 April 2016, 3 May 2016, 9 May 2016 and MFC 10,11,12 May. MFC refuse to give me details of further recourse, or a reference number for the complaint. We are currently looking at selling my landrover and are unable to do so because of this. All the account numbers and VIN numbers were used in the correspondence. My biggest frustration has been the lack of feedback from both of these companies</p>