1 reviews | Active since Dec 2016

02 Mar 2022, 18:24

Onnodige gemors

I just want to say that I think Momentum has one of the stupidest thungs to get your insurance finalized.

Why the hell must they phone you and read your whole polecy for you. If I have insurance it surely says that I can read have a matric and in my case a degree. So I think I can read quite good and understand and have a broker that I trust.

With recent times COVID I think ne that spending time on your profession and family and even just alone time is important as personaly I have lost in this 2 years 14 family and friends, than to spend 30-40min on the phone with a stranger that has to read to you all the stuff that got sent to you.

I am not in preschool and neet someone to read me out what I app**** for. I trust my broker enough that I will give him my house keys and bank cards. If you feel like you need to mommy me please do not. Send me a mail where I can reply on black and white where I have proof and you have proof of what I agreed with and what not. These recordings always and always gets lost and then it is just a matter of we teach our consultants to never say that and no one would have done or said that.

I am leaving Discovery for you but with this we must phone you I would rather pay R12000 a year more in insurance than be with you that treat us like infants.

A future bussines owner medical practice owner, when taking this business over owner of 4 buildings not offices buildings,where will my insurance be at, and I will not suggest momentum to anybody if you can not in todays day and age have more than one way to verify a clients stuff. We all are not momentum employees sitting and phoning everyone. We have jobs we have patienys we have families we have our own oh so valuable time that you want to waste, and I think I have convinced more people to insurance than your adverts.

Please consider some other forms of answering and mabe a 5min phone call not a 30min one. In 30 min I could have helped 5 small need latients and 2 medium need patients and 1 big need. And could have listened to my daughters day that I only get like 2-3 hours a day of if I am lucky enough to get that and I am not out trying to help someone in hospital get better so they can get back to their own family. Tonight at 10 when everyone is sleeping and I can go through my emails I can and will reply to a mail or sms or whatsapp there is another way wow and everyone has got whatsapp. Then you have my time to reply to something that I asked for and trusted my broker with

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Replies (1)
Momentum Insure
Momentum Insure's reply02 Mar 2022, 19:24
Official
Good evening Nicolaas.

We appreciate you taking the time to let us know about your negative experience. We will forward your concerns to our management team to take your suggestions into consideration.
Kind regardsQhakazile