Only way to get a response is to complain on social media!!!

<p>This is the second complaint that I have had to make on social media regarding the service at Alexander Forbes. There are some consultants who are very helpful and unfortunatley will now be brought down in this complaint due to their colleagues. Tevin Mkhabela and James Ramoshaba ensured that the claim was processed and vehicle was assessed very quickly after getting no where with consultants such as Adel Kotze. Unfortunately I am again disappointed as it has taken 3 weeks to draft my offer proposal and I still haven't received it. Hantie VanZyl has been very helpful, however has battled to keep her promises as she assured me that I would receive my proposal within 15 days (which has passed), she then promised that I would receive it on Wednesday (15/06, which has also passed), following which I was promised it by the end of this week (which is today). I urgently need this offer by today, and Hantie is out of the office. This is incredibly frustrating as it is not the first time that I have been left helpless because consultants are unavailable. Is there seriously nobody else who can assist me while she is out?</p>