Ongoing claim issues for 4 months

I had a claim with a geyser from March till now because my policy was messed up by the consultants dealing with the policy.

I have Beverly Naicker dealing with this since she does not keep me updated until I email her or call.

I was told that if I reactivate my policy they would pay out the claim and reactivated policy and I am now waiting for another 3 weeks for the claim to be paid out which was supposed to be p[paid out within 3 days according to them when I was reactivating my policy and every time I call I am told to speak to Beverly who only response when she feels like it