On the 17th February 2025 my truck got involved in an accident on the N12

On the 17th February 2025 my truck got involved in an accident on the N12.I registered a claim with Momentum on the 18th and Zanele Mahlangu was my claim advisor. That was the first & the last time spoke to her.Every single time I would call she's not available and a call back request will be left for and she will never calm me back to give update on my claim.Today it's been exactly 2 weeks and I have no idea which panel beat was my truck taken to or whether the my claim has been authorized or not. I'm really frustrated as I type with the disgusting service that I'm receiving from Zanele.I have been a loyal client with any premium default.This is an insult to me and I do not deserve such **** treatment.Could anyone please help and give me update on my claim cause that's a business vehicle that I'm talking about and at the end end of the day I'm expected to pay my premiums.Please assist