On-going gate motor issue - lack of commitment to resolve

I have been having gate issues and need Momentum to resolve it as it posses a security to me and my family. They did send someone out but that contractor had to come back twice and still the issue is not resolved. To me, logic tells me it is something with the pick up sensor itself or magnet pick on the gate. I requested they come out 6 days ago, nobodies bothered to respond or send someone out. I have only had great service from Momentum but this is not acceptable, not when we live in such dangerous times and the very first barrier against crime is not working

--------- Forwarded message --------- From: Kaveek Jimmy <***> Date: Mon, May 20, 2024 at 4:36 PM Subject: MT***6 - Gate motor still troubling To: Momentum Insure <***>

Good Day

I logged a call for someone to come out to look at my gate. There was someone that came out twice but I am still having an issue where the gate opens and closes randomly. I honestly think the magnetic pickup or the pick up sensor is faulty as the gate will not know where it is on the rail and open extremely slowly till it reaches the pickup point, thereafter it will speed up to normal speed. The gate will then go to the close position but open once again and it goes on and on like this. And then sometimes when it does close, there is a gap and I cannot put the lock on.

Can you please look into this as it poses a security risk and I have to keep checking to see if the gate is not opening on its own. We are now having to put a lock on as soon as it aligns to make sure it stays closed.