Nyakallo Vilane and Mzwakhe Momentum

I dealt with 2 incredible people at Momentum. Please never get rid of us being able to interact with a human being and not a BOT. People who find it hard to work with social media etc neet a friendly voice and person to interact with. The stress trying to deal with a computer is scary for us. Nyakallo Vilane and Mzwakhe were another 2 I was luck enough to be put throught to when after many times of trying to sort out my claim. They were both kind and patient and did not make me feel I had to hurry at all. For pensioners it is daunting when one does not understand what we have to do. These 2 went beyond the call of duty to assist me. I was in tears when I spoke to Mzwakhe and he was so kind and calmed me down buy chatting me and assuring me he would help help. I felt after trying for so long to press this number, then that number, then making an error from being nervous if one did not do it quick enough. I was a state when he assisted me.

So thank you to these 2 kind dear people, who nothing was a problem for them to assist me and making me feel I was not a fool.

Please make sure us over 65's can always talk to a person like these two are.