Not willing to help !

One of Alexander Forbes Clients crashed into me car (that was stationary and parked at work) when I phone Alexander Forbes to get them to tow and assess the cars damages they wanted not part of it and said I must do it all on my own and they will only help me in 1 weeks time AFTER they check if their client was at fault and once his claim has been fixed.<br> <br> If your client has hit my car which was stationary you should fix my car first ! <br> I have no transport to work and for leisure ! You or Your client should pay for a hire car and fix my damages before his and my car was STATIONARY AND IN PARKING SPOT !!!! This is and utter inconvenience for me !!!<br> <br> Upon calling your claims department about 4-5 times I have gotten NO HELP !!!!<br> <br> Claim Number 478 532 093 ,incident happened around 1pm on Monday outside 53 Ampthill Avenue, Benoni<br> <br> Pathetic \service""""