Not willing to assist by any means

I put in a claim for a roof leak and momentum send an assessor to check, but they never give feedback. Everytime I have to call to beg for feedback for the claim and when I call its always a different story. One says they still check the claim and the other by the name Helen Mckay say my claim is not approved, I ask why she cannot give answers. I ask if the claim is not approve send me info on why you not approving the claim but Helen does not want to send the info, instead she keeps on saying I will send this afternoon and that me calling in the whole time. Also if you not will to fix atleast provide me or let the supplier provide a quote so I can handle the fixes myself. I also think the merge with Alexandre Forbes is causing a headache as when you call you get transfred from pillar to post.