1 reviews | Active since Apr 2015
Not What I expected
My Experience with MSTI was not what I expected.<br> <br> Firstly, My broker was requested to contact me regarding my claim... <br> I received no response since my request (8 days and counting)<br> <br> I then decided to contact MSTI directly seeing that I could not make contact with my Broker.<br> <br> I then dealt with Momentum directly and logged my claim on Thursday the 2nd of April. I then called today, 8th of April to follow-up but was advised the person assigned to my claim has not been in the office for the last two days.<br> <br> My frustration is not the duration of the claim settlement but rather not knowing when the person dealing with my claim will be back in the office to attend to my claim.<br> In my mind, I would have thought that the claims centre would re-assign the claim to someone available in the Office.<br> I also can't help but wonder if the person dealing with my claim is away from the office for two weeks, would I have to wait that long for my claim to be settled?
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team