Not the best claim process & an unreliable recommended service provider.

I had a small fender bender three weeks ago, I contacted my insurance. My claim advisor didnt pitch and had the panel beater representative do the inspection in his absence.

I then got my claim approved with no phone call or interaction with any momentum employee, once I complained about the absorbent claim fee (which was over triple the stipulated amount) I then received a call. The claim fee got adjusted thereafter. I sent the vehicle to the recommended service provider Techno Star who stipulated the repairs would take 10 working days.

I've since followed up with the service provider last week and they communicated that there's a high possibility that I could receive the vehicle back last week Saturday. I followed up Saturday with the same consultant who changed the narrative to early this week. This morning, I get told it might be end of week. Im certain had I not diligently followed up I would've been left in the dark furthermore the manner in which they have changed their script and timeline is beyond frustrating and is a poor representation of their service, I already left the vehicle in doubt when another client was there returning the vehicle because she had more issues with her vehicle when she returned it compared to when she had left it. This has probably been one of the most frustrating processes I've ever had with Momentum, as in the past its been a seamless smooth transition over the years.