Not Securing your Financial well-being-what a joke

*********** staff from the top down. My geyser problems started on Thursday 16th of October and a claim was logged, as per standard you send out competent people out to access the damage, which was not the case. The plumbers if you can call them that had no fogi clue on what the problem was, or even how to deal with customers...the name of the company was FOGI Plumbing Solutions, coincidence I think not. I therefore took it up with my consultant Zandre Crouse who advised me to get a second plumber to access the damage and send her the quote, this was done and as per our email conversations, everything was supposed to be sorted only to get a phone call from a now 3rd plumber out of nowhere on the 23rd of October to tell me Alexander Forbes require another assessment from him. This has been a week now since we been out of water and I find it highly pathetic from a company like Alexander Forbes...believe me when I am done with this claim I am done with them....I todays times when completion is tough.. customers stick around mainly for good customer service and to know that the company they insure with is there when they need them. Sadly I did not receive either.