Hellopeter
Share Your Experience
MR
Mark R

1 reviews | Active since Jul 2016

04 Mar 2024, 17:32

Not paying claims

My monitor was damaged when the cat jumped into it. Assesors sent out and got report to say that it is wear and tear due to the back-lit led going. I am sure a back-lit led can get broken with an impact. How can a damage report be done on photos? Let's get it straight momentum insure will continuously find ways not to pay. What is the use of insurance? I will make sure every possible avenue I have will warn people about momentum insure. I have been a client with them for almost 20 years. I am sorry momentum this is just not good enough.

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Replies (13)
Momentum Insure
Momentum Insure's reply04 Mar 2024, 18:15
Official
Good afternoon Mark.
Thank you for bringing this to our attention, we are sorry to hear that you are not happy with the outcome of your claim.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda 
MR
Mark R's update04 Mar 2024, 18:22
Reviewer Update
Thanks for the automated reply. Will wait and see if this gets resolved. Either way I am off to another insurer.
MR
Mark R's update05 Mar 2024, 14:34
Reviewer Update
I am still waiting, but guess I am not surprised
MR
Mark R's update05 Mar 2024, 15:58
Reviewer Update
Thank you

MR
Mark R's update06 Mar 2024, 21:50
Reviewer Update
Dear Momentum and the entire hellopeter community. I have manged to go through the reviews from Momentum and found my issue is not just a once off. This has happened to numerous clients. It also seems to have a common assesor in the claims. I know I might be waisting my time but people need to know. Momentum is the worst when it comes to claiming. When I was on Alexander Forbes insurance I never had a problem. Just in case you think I will step down I will not.
MR
Mark R's update13 Mar 2024, 09:09
Reviewer Update
So after a week got feedback from the consultant. The assessor has says in there professional opinion they can not see how the damage is caused by a knock. All the assessor had to go on is a few photo's. I am not to sure how they can do a proper damage report on photo's.

I am willing to send the monitor in to another service provider to get a second opinion. I really do not want this to end like this as the outcome is not fair.

Please can I ask momentum to share the findings of the review of the initial damage report with me on email for my case with the ombudsman.
MR
Mark R's update15 Mar 2024, 14:08
Reviewer Update
Noted, thanks for the reply
MR
Mark R's update18 Mar 2024, 10:28
Reviewer Update
Good Day, I am still waiting feedback on the above. Please assist urgently. Thanks
MR
Mark R's update28 Mar 2024, 10:22
Reviewer Update
Hi,

This is noted I will be taking to another assessor and provide feedback asap.

Thanks
MR
Mark R's update02 May 2024, 12:02
Reviewer Update
Hi, I am in the process of getting an additional damage report on the monitor and will provide asap.
MR
Mark R's update07 May 2024, 05:53
Reviewer Update
Good Day,

I have recieved a secondary damage report and sent for review. Kindly advise on status.

Thanks
MR
Mark R's update16 May 2024, 09:52
Reviewer Update
Hi,

Please advise. It has been close to a week since the damage report starting accidental damage was submitted and no feedback as yet.

Thanks
MR
Mark R's update07 Aug 2024, 13:34
Reviewer Update
Hi,

I do believe my request was fairly assessed and note the findings.

Thanks