Not living by the values you pride yourself with

I had an incident on the 1st of September and i contacted the Momentum road side assist, i explained to them what had happened during the incident. The agent advised me that they will tow my vehicle and i would then need to call them to lodge a claim on the following Monday. I lodged the claim and it was assigned to an investigator that took a whole month for him to provide me with concrete feedback. They rejected my claim as from their findings/investigations the issue was mechanical, which is not covered by my cover. This was fine as they had to follow their process. The experience with their investigator had left a sour taste in my mouth but i could handle it as it was one bad experience after 5years of insuring with them and only one claim for a windscreen later. what i'm unhappy about, was that when my vehicle was returned to me,it was not in the same condition that it was taken from me after the incident and i had to pay extra money at the panel beater to resolve the issues which where also identified by their investigator as something that could have been caused by their 3rd party towing company. The investigator clearly ignored this finding as all he cared about was to reject the claim and get over and done with. "At-least that was the feeling i got from all the calls we had and advise he also gave me". I lodged a complaint with regards to the state of my vehicle and i was advised that by the end of the day they would contact me to take it further, still today i have not even received feedback.

I had to wait for an entire month for their process and now i still have to wait for more days so that they can attend to my issue. Which begs me to question their values of Accountability, Excellence and Integrity as i have not seen these been app****. They even had the audacity of running a debit order that i reversed as my issues have not yet been resolved.