LS
Limahl S

1 reviews | Active since Sept 2015

01 Sept 2015, 14:58

Not Impressed

I was in an accident with my AMG(front damage when I knocked a load which fell of a truck in front of me)<br> car went to renew-Edenvale and had to wait a week before the assessors came to see the car.<br> However, not all damages was repiared at first and I had to fight for it all to be repaired(body work) <br> When I picked up my car, I immediately noticed that the suspension hadn't been repaired properly nor was the shudder I felt after the accident. <br> I was forced, by the useless NET ASSESS, to send my car to Mercedes benz, via renew it for a report on this.. I was told the car was going to Mercedes benz Bedfordview, but the car went to M2 city instead, why? Probably because they have formed a relationship and they will just give a report stating this is wear and tear.. mind you, when the car went in, I was left with no vehicle even though its added on my premium, and yes, its amazing after having an accident, things which went wrong is stated as wear and tear? What f#*king **** is that? <br> I was told that the car must go back for a full report and will be taken further from there, this was last week. still waiting<br> my car is not repaired and this is not the first time this has happened

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Replies (1)
Momentum Insure
Momentum Insure's reply01 Sept 2015, 15:37
Official
Hello limahl24787,

We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations Team