not happy with the service

i loged i claim on monday claim number CP010839 was sent to VDS auto on tuesday for assesment but even today no one came back to me to tell me with the process of my claim i choose momentus as one of the best insurance company in SA but today i feel like am not treated as customer my premium goes off every month and makesure there is fund everytime i knew dat their debit odoer its going through phoned yesterday to speak to the person who help me with my claim only to find out that she was not inn left couple of massages to be called back non of you called me back every time i phone have to be on the phone for 25 to 30 minutes every time get hold of someone they transfer me to ther department already lost to much money with calls i made, need to get clarity when will i take my car for repair notice something during the week while was at worjk wen it rains water its getting through my right door it shows that if nmmy car its not repaired as sson as poosible my car seat will be damaged can someine higher phone me and tell me exactly whats goinfg on and i work for medschem refered lot of people to you guys because trusted you half of my friends are using momentum because me