1 reviews | Active since Oct 2011
None Responsive Agents
I must admit that in all the time I've had car insurance I've never had to deal with this mus=ch disregard for the client. I logged a claim well over 3 weeks ago and am yet to receive feedback. The excuse of waiting on a third-party company has been used but in my opinion, it can't take this long to get simple feedback from the third party. In fact, I do believe it shouldn't take more than 1 phone call to gain much-needed information. Every time I have to call the call center and hang in the server before I finally get someone on the other end of the call and sometimes the phone not being answered. I've had 4 agents look at my claim and always pass me to the next one as well as 2 managers with the promise that I will get a call back to provide feedback. One such manager is Anna-Marie Daniels that is yet to return my call. The agent Anneley Jones that is supposedly handling my claim is yet to respond to any of my 4 emails which I've sent with enough time to follow up. If I can't be handed the care that was promised before I signed up then after this claim has been resolved then I believe it might be time to look for an insurance company that is willing to work with me.
Thank you for bringing this to our attention, we are sorry for any inconvenience caused to you.
Please allow us an opportunity to look into the matter raised and engage with all relevant involved parties and we will be in touch to address all your concerns.
Regards
Brenda
Thank you for bringing this to our attention, we are sorry for any inconvenience caused to you.
Please allow us an opportunity to look into the matter raised and engage with all relevant involved parties and we will be in touch to address all your concerns.
Regards
Brenda
If you had a hand in the following then thank you for the assistance.
Last week Friday 5 May 2023 my car rental was activated providing me with access and for this I'm very grateful.
Since then (Tuesday 09 May) the only other communication I had was from the claim agent sending me the assessment done on my car and asking me how to proceed. This I feel could be addressed better as well as the fact that the car rental has been booked for 30 days leading me to believe that this matter of getting my claim handled will be dragged out for a substantial time period. I would appreciate it should you be able to get this handled as my reply response to the claims agent on Tuesday still hasn't be answered.
If you had a hand in the following then thank you for the assistance.
Last week Friday 5 May 2023 my car rental was activated providing me with access and for this I'm very grateful.
Since then (Tuesday 09 May) the only other communication I had was from the claim agent sending me the assessment done on my car and asking me how to proceed. This I feel could be addressed better as well as the fact that the car rental has been booked for 30 days leading me to believe that this matter of getting my claim handled will be dragged out for a substantial time period. I would appreciate it should you be able to get this handled as my reply response to the claims agent on Tuesday still hasn't be answered.