Non responsive claim department

Most non responsive insurance to deal with, especially their claims department. Andile Nyandeni and Maggy Dlamini.

Today they organized an uncomfortable curtesy car for me. I test drove the car and called them at 14:50, I spoke to Andile Nyandeni. I told him that the car is uncomfortable and stated my reasons as to why am saying so. He then promised to call me back within 10 minutes which he never did. At this point am stuck with a car that am not able to drive and the pedals are a wacky and momentum is not assisting. This is the 3rd time am dealing with Andile and hasn't resolved my queries