EM
Ella M

1 reviews | Active since Oct 2012

26 Sept 2016, 12:10

Non payment of AFI refer a friend commission payout!

<p>To whom it may concern,</p> <p> </p> <p>On September 4th one of your consultants called me in response to the initial complaint email and confirmed that the money will be processed on the 15th of September.</p> <p> </p> <p>On September 16th I spoke to Thapelo and he confirmed the same thing and said the money was processed and would reflect into my ABSA bank account in the next 48 hours or so.</p> <p> </p> <p>48 hours have passed and I still don't have my R500 commission from AFI.</p> <p> </p> <p>This morning I called my consultant Thapelo again and he was unable to help... stuttering all the time... he couldn't even put me through the complaints manager.</p> <p> </p> <p>I sent another email on September 21st prior to calling today and still no one from the complaints department hasn't called me.</p> <p> </p> <p>What lies are you going to feed me next I wonder?</p> <p> </p> <p>With that said, I will definitely not renew my policy and find another HONEST insurer to do business with because this is a matter of honesty and trust (and at this moment my trust with AFI is close to being depleted due to this pending commission payout issue that has been pending since 4th August 2016).</p> <p> </p> <p>Surely this is unacceptable as this matter has been pending for 8 weeks. Every time I call I'm being told lies. This clearly illustrates that you don't value me as a customer. </p> <p> </p> <p>Your lack of service and dishonesty id disgusting! </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Momentum Insure
Momentum Insure's reply26 Sept 2016, 14:57
Official

Dear Ella

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE

EM
Ella M's update27 Sept 2016, 15:14
Reviewer Update

Good day,

It's a day later and I still haven't heard from your Senior Manager as promised... what does 'shortly' actually mean?

Are you seriously going to lose a long standing annual paying client over R500 coupled with bad service?

Regards,

Ella