Non motor Claim.

Hello Peter.

I’m a client at Alexander Forbes now it’s under momentum. Here’s my policy number *** and ref number of the ******* claim 178/874515.

I’m also sad with the service I’m getting from the claims department, the agent, Tsakani, dealing with my case, doesn’t communicate with me, I’ve been sending her emails, she has never rep**** to them. I contacted the switchboard last week Wednesday /Thursday and they transferred me through to her and she said my claim got approved and there are some documents that she will send me after the call and I’m still waiting till today. I’m so disappointed with the company’s service. I’ve never felt like this before while it was still Alexander Forbes. On the call She said for my iPad they’ll only be able to pay me R5000, on a device that currently cost R8499- R8999 and I covered the device for R9000 and I was charged a premium that covered R9000 because I knew the value of it, the reason behind was that I don’t have the invoice, which was new to my ears, because when I took the policy, nobody told me about that and I told them the year model of this device and was it purchased. This is last year’s claim and I’m still looking for answers/conclusion.

Please assist me.