Non existent discount -

<p>Called the call centre to discuss my insurance premium , put through to a “senior advisor” - first I get transferred to a non existent number. </p> <p>Second call speak to Yovani who is suppose to be working out a cheaper quote for me - then yay my premium supposedly goes down as I have been given a discount. </p> <p>Oh behold I receive my new policy - my excess went up and premium reduced. Called again spoke to another senior advisor - I ask what kind of discount is that I have been given </p> <p>After good 20 minutes on the call she realizes she cannot explain - offers to get Yovani to call me. </p> <p> </p> <p><br />Guess what I am still waiting for that call ? </p> <p> </p> <p><br />Basically you reduce my premium - increase my excess - and call it a discount ? Really </p>