Non-existent customer service. Thieving and useless organisation.

Absolutely ********** and downright non-existent service from this joke of an insurance company. I have been a loyal Momentum customer for a number of years and had decided to move all my insurances under one roof (Momentum). What a bad decision that turned out to be. I'm currently cancelling all my dealings with Momentum as a whole. Life insurances, Medical Aid, Car insurance, House insurance, Contents Insurance. EVERYTHING!

Since the damaging floods in April in KZN, I submitted a claim through the app twice! And have left numerous call back requests because I got tired of sitting on hold for 30 minutes a time while trying to be productive at work. To date i have not received one call back from any representatives from Momentum. When phoning to query why I have not been called back or none of my callback requests have been answered I'm told there is no history of any requests or claims submitted on the app.

What a pathetic, useless joke of a company. I would recommend to anyone and everyone to stay far away from this useless company. Momentum is very quick and efficient when it comes to taking your money and raising premiums but are nowhere to be seen or heard of when it comes to making a claim and actually providing the services I've been paying for over the years.

I will tell every single person I come across about the terrible, non existent customer services this useless company cannot provide to paying customers. I have already cancelled all my insurances and moved over to another company. Not that Momentum really cares because they couldn't even be bothered to phone me.