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UN
Uge N

1 reviews | Active since Jan 2020

14 Oct 2020, 14:14

Non existent communication!

Terrible communication skills aka "non existent" Contacted them to make a few changes. The phone cut off after 15 minutes. The person never called back. The info to that point was not recorded. Have sent 3 emails to contact me. Still waiting, a week later. Promised me the best service when I signed up... What a joke!

0
Replies (6)
Momentum Insure
Momentum Insure's reply14 Oct 2020, 14:31
Official
Good day Uge.
Thank you for bringing your concerns to our attention. It seems we might have dropped the ball on our service to you. We will call you during the course of today to assist with amendments on your policy.
Kind regards
Qhakazile

UN
Uge N's update14 Oct 2020, 20:06
Reviewer Update
Thank-you and someone did - much appreciated! I could not discuss the changes at the time but made arrangements for a time tomorrow morning to receive the service call. Thanks for the quick response this time.
Momentum Insure
Momentum Insure's reply14 Oct 2020, 20:27
Official
Good evening Uge.
Thank you for the positive feedback. 
We are happy to hear that our call centre was able to make contact with you. We note that a follow up call has been scheduled for tomorrow morning.
Have a good evening and keep safe.
Kind regards
Qhakazile
UN
Uge N's update15 Oct 2020, 14:04
Reviewer Update
Thank-you Momentum. You've made a positive effort to sort out my admin issue! Hugely appreciated. A 5 star comeback ????
UN
Uge N's update15 Oct 2020, 14:04
Reviewer Update
Yes, a 5 star comeback :-)
Momentum Insure
Momentum Insure's reply15 Oct 2020, 14:09
Official
Good day Uge.
We are happy to hear that you have been assisted with your policy admin.
Have a great day.
Kind regards
Qhakazile