NON EXISTENT CALL CENTRE

I HAVE BEEN TRYING SINCE BEFORE 16H00 TO LODGE A VERY SIMPLE BUILDING INSURANCE CLAIM...AND EVERY TIME I GET TRANSFERRED TO A LINE THAT RINGS NO END. <br> I TRIED TO ASK FOR THE CLAIMS MANAGER OR CALL CENTRE MANAGER WITH ABSOLUTELY NO ANSWER. THIS WENT ON THIS PROMPTLY AT 16H30 THE RECORDING SAID IT WAS OUTSIDE THEIR BUSINESS HOURS.<br> THIS IS MY FIRST CLAIM INTERACTION, WHAT A PATHETIC START!!!