Non-existent Assistance! Why Am I Paying You?

I was moved over to Momentum Insure whilst at Alexander Forbes. Its seems that the service is just as bad, if not worse with Momentum.

My "portfolio manager" who has now become a service consultant, does not bother to respond to my queries i.e. a fridge and freezer contents claim (thanks to load-shedding) and a historical view my my claims.

I recently emailed *** to change my service consultant to someone else who actually gives a damn about me as a customer.

It is so clear that I've wasted my time and money with this companies because they simply just want customer's premiums and not bother servicing them.

Be careful when you join this insurer!

You rather pay extra for a company that provides a better customer experience, peace of mind and most importantly, being there when you actually need them!