No Service WHAT SO EVER!

On 13.10.2015 we submitted our claim to Alexander Forbes Today is 16.11.2015 more than a month later and yet no response We have not even had a call to say that they have received our claim The only person at this time who TRIED to help was Ms Tazneem Smith - thank you! A client of them drove into our vehicle and caused the damages Being in the insurance business myself I was let to believe that all 3rd parties is a potential client Well well guess I will never be placing my portfolio with Alexander Forbes I have never been so disgusted in a company as this It is shocking to be treated like this and not to mention the very very unprofessional attitude that i got from Hantie van Zyl - very poor attitude and not to mention bad mouthing a fellow colleague....eish very sad<br> If i had to treat a client or a member of the public like this...