NO SERVICE RECEIVED FROM MOMENTUM INSURED CLAIMS

I have been trying since the beginning of January 2024 to obtain assistance on behalf a client who suffered a burglary. The client submitted a comprehensive claim form, proof of ownership and quotations for the ****** items on 01/02/2024. The service provider appointed to assist the client - did the exact opposite and they had to be taken off the claim. The claim then went to a Momentum in house investigator who met with the client on 21/02/2024 and we were promised that we would receive feedback regarding the finalisation of the claim on 08/03/2024 - we have tried escalating the claim, we have lodged complaints, we have tried to speak to the senior management team, but they don't take calls???????????? How do we resolve this claim if no one at Momentum who are in a position to provide an answer when we do not have access to their contact details!!!!!!!!!!! Talk about hiding in corner offices. As a broker in a very competitive market being let down by Momentum in this manner has caused us to lose this clients business which is a major blow to our business. Shocking!!!!!!!!!!!!!!!!!!!!