No service from Momentum Short term insurance for a Burst Geyser, nearly 4-days later no one has seen the extent of the damage and done something about it

I am appalled at the lack of service that I m experiencing with Momentum short term insurance. First I could not register my claim for a burst geyser -because their call centre number quoted on policy documents -does not work after hours: The geyser burst on Saturday afternoon. This means that I've had to wait until Monday to log a claim. I spoke to an advisor who assisted with registering the Claim on Monday morning. I emphasised that the Company that will be involved with installing the geyser needs to first phone me for arrangements to enter my home. Yesterday after I followed up with Momentum -only then was I told that the contractor has been to my property twice -there is not one there. I communicated very clearly that no one needs to be sent there -without making prior arrangements - but it happened anyway. I also said it is best of Momentum supplies me with contact details, so I can phone the geyser contractor. I do not have a contractor contact number from Momentum - what I do have is a burst geyser, cold water, obnoxioius person with a title Advisor or Legal advisor sending me a couldn;t care email about how all of this was my fault -well not in so many words, but s/he may as well said the words -when the were missed called, I would presume from the contractor who will as murphy will have it, will call when I'm meetings and there is no voicemail saying call this number . Today is Wednesday afternoon - no one has done anything about my claim - I do not have any calls from the contractor contracted to Momentum. what will happen is that since it's month-end, the debit order will go off for a premium for a service that I'm not getting from Momentum Short term insurance.

Good luck to you -if you need to claim from Momentum for something as essential utility as a burst geyser. I hope you have a much better experience than I have had since placing that call on Monday morning -having had to wait Saturday late afternoon, the whole of Sunday -just to log the claim -because Momentum Short Term insurance does not keep burst geyser hours. Oh--h, I forgot to mention that the person who helped me log the claim on Monday said, there is an after hours number that I could have dialed - goodness knows why that number wouldn't be provided with the rest of the information -in the policy documents.

I am very disappointed with Momentum Short term insurance