NO service AT ALL

We had our insurance with Momentum, for about 3 years if not more. During this time we had 1 small claim. On the 10th Oct 22, my mother and sister was in car accident on the M1 highway around 6pm. We called twice and was told that our policy is invalid and no one can explain or give us any reasons. We were told to call the next day and that we will have to make arrangements on cash basis for this vehicle to be towed away. At this time I had two ladies stranded on the M1 highway at 6pm. Called the next day and to our surprise there was nothing wrong with our policy. The vehicle was a write-off. Today is the 2 Nov 22, our claim is still not closed or finalized. If you do not make follow up calls you will get no update. You will also get no reply if you have send an email just to follow up. We also spoke to a manager, Silvia to request answers how is it possible that your policy can go from in active to active overnight. No answer till today. So this is how Momentum Strive for service Excellence ….Leaving 2ladies stranded on the highway between 6pm – 7pm. We have never skip payments, the time we mostly needed to assistance………….Sorry your account is inactive!! month later and still not resolved