NO SERVICE

It has now been almost a month since the claim was ‘approved’ and still nothing has been done to fix the car. That is because Momentum Insure wants a 2nd hand mirror installed, that cannot be found. When the panel beater informed them of this, they then want to dictate the price of a new mirror, instead of paying what the supplier charges. No one communicates anything with me, neither Momentum Insure nor your chosen panel beater. If I don’t follow up, I could be sitting with an unresolved claim a year from now.

The cherry on top is that your call centre agents can just not deal with you if they don’t want to and instead put you back into the queue, to wait however long for some other agent, as I discovered this morning. When you do eventually get through, they just tell you when the claim was ‘approved’ and not bother to check subsequent communication.