No response to claim

<p>On the evening of the 9th November, we suffered a lightning strike to our home, which knocked out most of the electronics. The following morning I logged the claim with the claims desk and received a claim number (Claim ***).</p> <p>I submitted my claim details on the following Monday after I got quotes for the equipment that was damaged. The damage assessor and the claims assessor have both been to the premises and the damage assessor took the DVD system, which he said would be repaired. He also stated that the TV would be repaired(?) I don't mind this, as long as there is a guarantee on the repairs performed on the equipment.</p> <p>However, since then I have not heard a single word from anyone! Every time I make an enquiry it is moved onto someone else. This is not the type of service that I normally experience from AF, but it is totally unacceptable!</p> <p>To make matters worse, the one item that is being claimed for is the home alarm system! But that does not seem to have any priority in their daily business! I am left concerned and afraid that there may be a home invasion while we are unprotected!</p> <p>Please AF respond here at least, since all my other attempts have not borne any fruit! It's not as if it is a free service - I'm paying for the cover.</p>