No response or updates with claim filed

On 16 March 2016 I was involved in a massive car crash which resulted in my car being written off. On the 17th I contacted Alexander Forbes to get the ball rolling and get everything sorted. I was sent an email with an accident claim form. After a day of no response I called back and was told I did not include my license, which Beverly Alexander neglected to inform me thereof. By the 21st I still had no response so I called again & was told Beverley is on leave and wont be on the case anymore. My case was then given to Nadia Dawjee who wanted me to do everything again (fill out forms etc). On the 22nd I updated her on whats happening and she assured me, she'll contact me with more info. On the 24th I called again, Nadia then requested a settlement letter from my bank. I got that sent if off then waited. On the 28th I called and Nadia hadn't filed the claim yet; the settlement letter had expired as it's only valid 5 days and I needed a new one. I got the new one and she said she would get on it. I called back on the 1st of April for an update and was told that Nadia is now on leave and someone else will be handling my case. I still have no updates on whats going on with my insurance